Refund policy

Right of Withdrawal
You have the right to cancel your purchase within 14 days of receiving your item, in accordance with the Swedish Distance Contracts Act (Distansavtalslagen). To exercise your right of withdrawal, please notify us of your decision by emailing us at office@ninetone.com with your order details.

Returns
If you decide to return an item, it must be unused, in its original packaging, and in the same condition as when received. Customers are responsible for covering the return shipping costs, including providing their own return label and sending the package via post. To start a return, contact us at shopify@ninetone.com for further instructions.

Please send returns to:

Ninetone Group AB
Nybrogatan 24B
Sundsvall, 852 31

Refunds
Once your return is received and inspected, we will notify you about the approval status of your refund. If approved, your refund will be processed to your original payment method (such as Klarna or credit card) within 10 business days. Please note that return shipping fees are non-refundable.

30-Day Warranty
We offer a 30-day warranty on all products. If your item has defects or issues within this period, please reach out to us to discuss options for a return or exchange.

Delayed or Missing Refunds
If you haven’t received your refund after 10 days, please check your bank account and contact your credit card company, as processing times may vary. If you still need assistance, contact us at office@ninetone.com.

Exchanges
We replace items if they are defective or damaged. For exchange requests, please email us with your order details.

Shipping
Return shipping costs, including providing the return label, are the customer’s responsibility and non-refundable. Returns should be sent via post. If you receive a refund, any initial shipping costs paid will be deducted from your refund. Delivery times for exchanges may vary based on location. To initiate a return, use the return form on our website.

Contact Information
For questions or further information about our policy, please contact us by email at shopify@ninetone.com or by mail at:

Ninetone Group AB
Nybrogatan 24B
Sundsvall, 852 31

Consumer Legislation
For more information about your rights under Swedish and European consumer law, visit the Swedish Consumer Agency’s website at https://www.konsumentverket.se/.