Fraktpolicy
Processing and Delivery
Orders are processed on weekdays, Monday through Friday, and are typically handled within 24 hours to 1 business days after receiving your order confrimation. Delivery times range from 2 to 7 days, depending on the product and its origin. Please note that orders are not processed on weekends.
Shipping and Delivery
To ensure flexibility and cost efficiency, we use a range of shipping methods tailored to each product type:
- In-Stock Items: Some products are held in our own inventory and are dispatched within Sweden, with delivery times of approximately 2-5 days.
- Print-On-Demand (POD) and Custom Orders: Items such as custom apparel with embroidery may take up to 7 days for production and delivery, as they ship directly from the POD supplier to the customer.
- Third-Party Logistics (3PL) Solutions: Certain items are fulfilled via 3PL services, which may add up to 7 days to delivery times based on the provider's location and shipping method.
We work with local postal services to deliver your order, so it's essential to enter your full and correct address. Incorrect or incomplete delivery information may lead to delays and potential additional costs for package returns.
Updating Delivery Information
If there is an error in your delivery details or if you need to update any information, please contact us as soon as possible. While we’ll do our best to assist, modifications may be limited once your order has been shipped, and delays may occur if delivery information requires correction.
Customer Responsibility
Please double-check all address information before confirming your order. If an order is returned due to incorrect or incomplete address details, additional shipping and handling costs may apply, which will be the customer’s responsibility.
Contact Information
For any questions regarding your order or assistance with delivery information, please reach out via email at shopify@ninetone.com.
